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REFUND POLICY

REFUND POLICY

PayPal Chargeback/Dispute: By purchasing a Digital Product from CSGOSmurfAcc.com, the buyer agrees that they have received the Digital Product(s) via mail that they paid for. The buyer agrees that this is a non-refundable transaction. If there is any product issue which is our fault then we will replace that steam account without any charges. If buyer played a single minute in account(s) then we can’t replace steam account. Buyer can claim Replacement within 24 hours from the purchase date, after 24 hours we won’t be able to help into this.

 

COOLDOWN POLICY

In the process of deranking or achieving a particular rank, our boosters and derankers sometimes have to grief in the game in order to lower their ELO and get lower ranks. During this process they might get kicked or get a cooldown for too much team damage or being repeatedly kicked due to griefing. Therefore we cannot guarantee that the account you receive won’t have any past cooldowns. There’s always a possiblity that the account you received never got a cooldown AS WELL AS got a 1 week cooldown. In case you receive a cooldown, we cannot refund or replace your account in such cases.

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